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Terms & Conditions


1. This world wide web site with its home page in the domain '', hereinafter referred to as the website, is an information service provided by The Harley Street Skin Clinic, hereinafter referred to as HSS, at no charge to users of the world wide web, with the express condition that these users agree to be bound by the terms and conditions set forth in this terms of use agreement. HSS reserves the right to change these terms and conditions at any time, and you agree to abide by the most recent version of this terms of use agreement each time you view and use the website. You are accordingly advised to consult the terms of use agreement each time you view and use the website. Do not use the website if you do not agree to all of the following terms and conditions.

2. You acknowledge that the information on the website is provided 'as is' for general information only. It is not intended to provide medical advice, and should not be relied upon as a substitute for consultations with qualified health professionals who are familiar with your individual medical needs. HSS makes no warranties of any kind regarding this website, including but not limited to any warranty of accuracy, completeness, currency, reliability, merchantability or fitness for a particular purpose, or any warranty that these pages, or the computer server which makes them available, are free of viruses or other harmful elements, and such warranties are expressly disclaimed.

3. You agree that you will hold harmless HSS, the companies employees and agents from all claims arising out of or related to your access or use of, or your inability to access or use, this website or the information contained in this website or other websites to which it is linked, including but not limited to claims that you have found something you have heard, viewed or downloaded from this website or any other website to which it is linked to be obscene, offensive, defamatory, or infringing upon your intellectual property rights. In no event will HSS or any of the information contributors to the website be liable to you or anyone else for any decision made or action taken by you in reliance on such information or for any consequential, special or similar damages, even if HSS has been advised of the possibility of such damages.

4. You acknowledge that the opinions and recommendations contained in this Website are not necessarily those of HSS nor are they endorsed by HSS. HSS may provide links on the website to other websites which are not under the control of HSS. In general, any website which has an address (or URL) not containing '' is such a website. These links are provided for convenience or reference only and are not intended as an endorsement by HSS of the organization or individual operating the website or a warranty of any type regarding the website or the information on the website.

5. You may provide hypertext links to this website on another website, provided that: (a) the link be a text-only link clearly marked The Harley Street Skin Clinic (b) the link must 'point' to the URL '' or other pages within the website, (c) the appearance, position and other aspects of the link may not be such as to damage or dilute the goodwill associated with The Harley Street Skin Clinic name and trademarks, (d) the appearance, position and other aspects of the link may not create the false appearance that an entity other than HSS is associated with or sponsored by HSS, (e) the link, when activated by a user, must display this website full-screen and not within a 'frame' on the linked website, and (f) HSS reserves the right to revoke its consent to any link at any time at its sole discretion by amending this terms of use agreement.

6. The works of authorship contained in this website, including but not limited to all design, text and images, are owned by HSS and may not be copied, reproduced, transmitted, displayed, performed, distributed, rented, sublicensed, altered, stored by subsequent use or otherwise used in whole or in part in any manner without HSS's prior written consent, except that the user may make such temporary copies in a single computer's ram and hard drive as is necessary to browse the website, and that the user may produce one permanent printout of each page of the website (unmodified in form, with a copy of this terms of use agreement attached) to be used by the user for personal and non-commercial uses which do not harm the reputation of HSS.

7. This website uses Google Analytics, a web analytics service provided by Google, Inc., hereinafter referred to as G. G Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about use of the website (including IP address) will be transmitted to and stored by G on servers in the United States. G will use this information for the purpose of evaluating use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. G may also transfer this information to third parties where required to do so by law, or where such third parties process the information on G's behalf. G will not associate your IP address with any other data held by G. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by G in the manner and for the purposes set out above.

8. This website (excluding linked sites) is controlled by HSS which is headquartered in London, UK. It may be accessed from United Kingdom, as well as from other countries around the world. Because each of these places has laws that may differ from those of the UK, by accessing this website you agree that the statutes and laws of the United Kingdom, without regard to conflicts of law principles thereof, will apply to all matters arising from or relating to the use of this website. You also agree and hereby submit to the exclusive legal jurisdiction and venues of the courts of the United Kingdom with respect to such matters. HSS make no representation that materials on the website are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is hereby prohibited. Individuals or organizations choosing to access this website from other locations do so of their own initiative and are responsible for compliance with local laws.

9. All text and electronic images on this website are copyrighted materials which are either registered copyrights, unregistered common law copyrights, registered trademarks or salesmarks of HSS. Any attempt to infringe upon or to circumvent these copyrights or trademarks will subject the infringing individual or organization to severe criminal and civil penalties as prescribed by law.

10. If English is not your first language, let us know before your appointment and we will organise an interpreter.

11. Chaperones are available upon request, please let us know before your appointment.

12. Use your 'T' switch to connect to our hearing loop device.

13. Our clinic is not wheelchair accessible, if you require wheelchair access, please let us know before your appointment.


These Terms and Conditions of Business (“Terms and Conditions”) apply to the supply of services by Harley St Skin Clinic Ltd Registration No 05672757 trading as The Harley Street Clinic (“The Clinic”) of 14 Devonshire Pl, London, W1G 6HX. In the event of any inconsistency between these Terms and Conditions and the contents of other literature provided by The Clinic to the Patient, these Terms and Conditions shall prevail.


In providing an Appointment, Treatment or Procedure for a Patient, The Clinic shall:

  1. ensure that the Appointment, Treatment or Procedure is carried out by an appropriately trained Clinician or Technician;
  2. satisfy itself that the Clinician is insured with the Medical Defence Union, the Medical Protection Society, Royal College of Nursing or another appropriate medical defence or insurance organisation, against claims for professional negligence on terms that The Clinic reasonably considers are normal, given prevailing market conditions at the relevant time;
  3. satisfy itself that the Clinician or Technician holds the necessary qualifications and registrations required for him/her to practice;
  4. provide/arrange suitable facilities for the provision of the Appointment, Treatment or Procedures;
  5. provide the Patient with such information as the Patient may reasonably require to enable him/her to understand the nature of the Appointment, Treatment or Procedure being offered and to decide whether or not to undergo an Appointment, Treatment or Procedure.


  1. The Patient shall be responsible for reading and for making sure that they understand all the literature provided prior to consenting to undergo any Treatment or Procedure, and for complying with all verbal and written instructions concerning the Appointment, Treatment or Procedure supplied by the Clinician and/or the Technician and/or The Clinic. This includes pre-care and aftercare. The Patient shall also be responsible for ensuring timely payment for any Appointment, Treatment or Procedure received or to be received, in accordance with these Terms and Conditions. It is also the Patient’s responsibility to ask any questions that they may have about the Appointment, Treatment or Procedure as to ensure that they have a full understanding of the Appointment, Treatment or Procedure before proceeding. It is the patient’s responsibility to ensure that he or she provide The Clinic with all relevant medical details prior to each treatment.


  1. The Patient shall pay the Fee quoted by The Clinic for an Appointment, Treatment or Procedure prior to an appointment being made with a Clinician or Technician.
  2. To secure an appointment at The Harley Street Skin Clinic a fully refundable deposit is required. This is refunded should you need to cancel or when you attend the deposit will be deducted from your Appointment, Treatment or Procedure cost. Failure to give the full notice as defined in these Terms and Conditions in Section 5, will result in the deposit being taken by the clinic.
  3. The Clinic’s policy on refunds, as defined in these Terms and Conditions in Section 5, will apply to all fees paid.


  1. If the patient’s wishes to pay via their private medical insurance (PMI) company, they must share their both their policy number and valid authorisation code prior to your consultation or treatment. If the patient is unable to provide this information prior to the treatment, the patient will be required to self-pay on the day of your appointment and claim back from their PMI company.
  2. PMI company fees may be lower than self-pay fees and the Clinic will not be able to refund the difference, or provide a refund, if an authorisation code is provided after the procedure.
  3. PMI Company Authorisation codes are related to one specific condition or treatment. Any additional conditions require additional appointments, with either a new authorisation code or self-payment, if not covered by the patient’s insurance
  4. If a patient’s insurance company declines to pay for a procedure or test in part or in full, the patient is liable to pay the fee shortfall or the full fee amount.


If a Patient needs to cancel or postpone a Appointment, Treatment or Procedure, it is essential that this be done in Writing. Verbal cancellations or postponements are not accepted. The Clinic incurs obligations and costs from the time of the original booking and the closer to the date of the Appointment, Treatment or Procedure, the more difficult it will be for The Clinic to assign the services reserved for the Patient to another Patient. It is therefore necessary for The Clinic to apply the following cancellation or postponement conditions and refund policies, which will be based upon the date on which the Clinic receives the written request to cancel or postpone the Appointment, Treatment or Procedure.

  1. Refund Policy: Fees paid are fully refundable provided written notice of cancellation or postponement is received by The Clinic at least 48 hours (from 8am Monday to 5pm Saturday) prior to the scheduled date of the Appointment, Treatment or Procedure. If notice of cancellation or postponement of the Appointment, Treatment or Procedure is received less than 48 weekday hours prior to the scheduled date of the Appointment, Treatment or Procedure, there will be no refund of the Fee for that treatment unless the clinic has been successful in filling the treatment time with another patient. If a postponement is subsequently cancelled, the original postponement will be treated as a cancellation.
  2. Notices of Cancellation or Postponement: Notice of cancellation or postponement of a Appointment, Treatment or Procedure must be submitted in writing by email to a Clinic representative or to [email protected]
  3. Refunds of courses of treatment: Where a fee is refundable for a course of treatment, the refund will be calculated on the basis that all received treatments will be charged at the individual treatment price.
  4. Failure to follow advice: Prior to their appointment the patient will be informed of any preparation required in advance of the appointment, treatment or procedure. Failure to follow the guidelines may result in cancellation of the appointment, treatment or procedure, reduced appointment time or additional fees being charged
  5. Non-attendance of appointments: If a patient does not attend a booked appointment, and does not give written notice of cancellation or postponement at least 48 weekday hours prior to the appointment, the appointment will be deemed as being fulfilled and no refund or rescheduling will be authorised.
  6. Late Appointments: If a patient is late for an appointment, the Clinic will do our best to fit the patient into a revised schedule, however this cannot be guaranteed due to the impact on other patients. If the appointment does not go ahead due to a patient arrival, this is treated as a cancellation.
  7. Suitability for treatment: The Clinician or Technician will always assess whether treatment is suitable for you or likely to be successful prior to any treatment being carried out. If not the Clinician or Technician will inform you as to the reasons why and you will only be liable for the costs of the initial consultation, where applicable.
  8. Expenses: No expenses will be reimbursed by the Clinic in the event of a cancellation by either the Clinic, the Patient or the Practitioner
  9. Products: Are non-refundable.
  10. Doctors consultations: A fee will be charged for Doctors consultations, including if the patient is rejected for being unsuitable for treatment.
  11. Patient accounts: Payments allocated to a patients account that are unused within 2 years of payment date will be forfeited.


  1. The Clinic endeavours to treat all its patients appropriately, compassionately and fairly. In the event that the Patient is unhappy with any aspect of the service provided, the Patient should notify their patient advisor in an attempt to resolve the matter locally
  2. If they are unable to resolve the complaint to the reasonable satisfaction of the Patient, the Patient should notify the Clinic in writing of their complaint via [email protected] and they will receive from the Clinic a copy of the Clinic’s Complaints Procedure – Patient Guide, which shall apply.


Neither the Clinic, the Clinician or the Technician will be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the patient.

Neither the Clinic, the Clinician or the Technician will be liable for any damage that occurs as a result of the patient’s failure to disclose any material details, medical or otherwise.

Neither the Clinic, the Clinician or the Technician will be liable for any damage that occurs as a result of the patient’s failure to comply with instructions and/or recommendations given to them by, or on behalf of, The Clinic, the Clinician or the Technician regarding the care of a treated area.

Nothing in these terms of business shall exclude or limit the Clinic, the Clinician or the Technician’s liability for death or any personal injury resulting from their negligence.


  1. Any Clinician to whom The Clinic refers a Patient for an Appointment, Treatment or Procedure has a direct professional relationship exclusively with the Patient and is professionally and legally responsible for and accountable directly to the Patient for all Procedures provided.
  2. The Clinician is also solely responsible for: providing the Patient with detailed clinical information about the Procedure; detailed pre- and post-operative instructions; detailed information about the expected outcome and limits of the Procedure; for advising the Patient about all the risks and possible complications associated with the Procedure; for deciding whether or not the Patient will benefit from and is suitable for the Procedure; and is solely responsible for accepting or rejecting the Patient for a Procedure
  3. The Clinic cannot accept any responsibility or liability for matters within the scope of the professional and/or legal responsibility of the Clinician
  4. All Clinicians are independent contractors in private practice and are not employees of The Clinic. The Clinic will not therefore bear any vicarious liability for any of the Clinicians.


  1. The Clinic processes data relating to Patients in connection with the Appointment, Treatment or Procedure provided to those Patients in accordance with these Terms and Conditions.
  2. The Clinic wishes to disclose data relating to Patients to Clinicians and Technicians in the course of the Appointment, Treatment or Procedure and the Patients’ consent to such disclosure is considered essential to the Appointment, Treatment or Procedure. The Patient is deemed to consent to the disclosure of sensitive personal data by The Clinic to Clinicians and Technicians for the purposes of discussing the Patient’s Appointment, Treatment or Procedure. The Patient acknowledges that The Clinic is obtaining this consent for themselves in order that they may comply with the provisions of the Data Protection Act 2018. Other than these disclosures or as required by a court of competent jurisdiction, The Clinic will not disclose Patients’ sensitive personal data to third parties.


The Clinic is not liable for any failure to perform any obligation under any Agreement which is due to an event beyond our control including but not limited to any Act of God, infectious disease pandemic, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen.


There can be no variation or exceptions to these Terms and Conditions unless agreed in writing and countersigned by a director of The Clinic.


These Terms and Conditions and the services provided by The Clinic and by Clinicians and Technicians shall be governed by the laws of England and Wales, whose courts shall have exclusive jurisdiction.