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Digital GP Appointments

Private Medical Advice at Your Convenience Online

Given the current situation regarding Coronavirus, we understand that many are concerned about not having quick access to crucial medical advice. During a time when health and wellbeing has never been more important, we are doing everything in our power to keep you in safe hands. That is why The Harley Street Skin Clinic is not only implementing digital consultations for cosmetic concerns - we are also doing so for medical advice.

If you're feeling under the weather, in any capacity, and would like immediate access to the most accomplished GPs in the country, you can now book in for a one-on-one session via any compatible smartphone, tablet or computer. Here's how…


HOW DO I VIDEO CHAT WITH A GP?


In a quest to make digital consultations accessible to all, The Harley Street Skin Clinic is offering private health advice across many of the most popular video platforms. That means, if you have access to Facetime, Whatsapp, or Zoom Conferencing, we will be able to reach you.

If you're using a smartphone, you can use:

Whatsapp (for Android)
FaceTime (for iPhone)

HOW DOES IT WORK? Book your appointment's date and time by calling us on the clinic line in the usual manner and instruct us on how you would like to be contacted. Then, simply await an incoming call - through your app of choice - from your practitioner during the designated timeslot. This appointment can be conducted as either a telephone or video call - however you are most comfortable.



If you're using a tablet or desktop, you can use:

Zoom Conferencing

HOW DOES IT WORK? Once you have called and booked your preferred time slot, simply download the Zoom Conferencing Software onto your desktop computer or tablet, complete a short sign-up form and then await an meeting invitation pop-up from your chosen practitioner. If you would prefer to just communicate using audio, you will have the option to deactivate your webcam here also.


EVERYTHING YOU NEED TO KNOW

For Fast Answers to FAQs...

At Harley Street Skin, it's important to us that you feel confident and comfortable at every stage of your journey. To help you find the answers you need, here are a few of the more common quibbles that we find our patients frequently ask...

You can book your digital appointment by giving us a call at the clinic on 0207 436 4441.

Simply select your practitioner and work with our administrative team to choose an appropriate date and time slot for your appointment.

Availability-permitting, time slots will be available from between 9am and 7pm Monday to Saturday, and will last for approximately 30 minutes. During this time, you will be free to discuss any and all medical concerns in the absolute strictest of confidentiality.

This will depend on which method of digital appointment you select. Patients have the option to simply receive a telephone call with their practitioner of choice, or sit down to discuss their concerns using a compatible video-conferencing tool.

So we know just how to reach you, you will be asked your preferred method of contact at point of booking. This will save time during your appointment, allowing you the full 30 minute facetime with your practitioner of choice. Simply await an incoming call through the application you have selected during your designated time slot.

Please note that our bookings team will be more than happy to talk you through any logistics pertaining to your chosen application (e.g. instructing you on how to download any necessary apps/software) if you are unsure!

For iPhone users, Harley Street Skin makes use of the 'Facetime' video feature. This allows calls to be conducted from one handset to another simply using a patient's telephone number.

For Android users, however, Harley Street Skin typically conduct outgoing video calls using the instant messaging application Whatsapp. This will require that the patient has the Whatsapp application downloaded onto their handset prior to their appointment. If you have not yet downloaded Whatsapp you can do so by visiting the Play Store app found on your mobile device.

For those that wish to make use of a laptop, desktop computer or tablet, the Harley Street Skin Clinic makes use of the popular conferencing tool known as Zoom. For this, you will need to have Zoom Conferencing Software downloaded onto your chosen device. (You can download Zoom by clicking here). After downloading, simply launch the application, complete a short sign-up form (if you are new to the software), and then await a meeting invitation pop-up from your chosen practitioner. If you would prefer to communicate simply using audio, you will have the option to deactivate your webcam.

Digital GP appointments typically last up to 30 minutes. During this time, you will have ample time to discuss all of your medical concerns with one of our experienced resident GPs.

In special circumstances, appointment length may be extended if necessary. To discuss this, please do so with one of the booking team when choosing your appointment slot.

Another perk of taking your GP appointments online is the ability to receive medical advice outside of standard 9-5 office hours. Harley Street Skin Clinic time slots are available from from 9am-7pm, Monday to Saturday. Just remember to book in advance to secure the ideal time slot for your schedule!



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